FAQ

Artvalley Mode is an online fashion brand based in the United Kingdom. We design and curate collections of classic, timeless clothing with a focus on clean design, neutral tones, and refined everyday style.

We focus on providing a simple, transparent, and reliable shopping experience, with clear communication and customer support.

All orders placed within the United Kingdom qualify for free shipping.

There are no hidden fees or additional charges at checkout. The price you see is the price you pay.

Would you like more information about our shipping policy? Shipping Policy

Orders are typically prepared for dispatch within 1–2 business days.

Estimated delivery times are as follows:

Standard Delivery: 3–5 business days (Monday to Friday)

Delivery estimates do not include weekends or public holidays.

Total delivery time: 4–7 business days, including processing.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

You can track your order here: Track Your Order

Would you like more information about our shipping policy? Shipping Policy

We currently deliver exclusively within the United Kingdom.

Each order is carefully prepared and shipped to your provided address.

Items may be returned within 30 days of delivery, whether the fit wasn’t right or you simply changed your mind.

To initiate a return, please email info@artvalleymode.com with your order number and the reason for your return.

Return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.

For more detailed information, please refer to our Refund Policy.

Once your returned item(s) have been received and inspected, refunds are processed within 10 business days.

Refunds are issued to the original payment method used at checkout.

Please note that banks or payment providers may require additional time to complete the transaction.

If you would like to exchange an item, please mention this in your return email.

Exchanges are subject to availability.

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

All payments are processed in British Pounds (GBP) using encrypted checkout systems.

Your privacy and security are important to us.

Our website is protected by SSL encryption and works with trusted payment providers.

Payment details are processed securely, and card information is never stored on our servers.

If you need to cancel your order, please contact us at info@artvalleymode.com within 2 hours of placing your order.

After this time, cancellation is no longer possible as your order will already be in processing.

You may then return the item after delivery in accordance with this policy.